For Call Centre Staff , Sales Managers and everyone who has inbound telephone contact with customers
- To realise the importance of attitude in the customer service role
- How to build rapport quickly with the customer
- Focus on the use of positive language
- How to develop a positive tonality
- How to establish customer’s needs using some powerful questioning techniques
- How to demonstrate good listening skills
- How to present your product on the phone
- How to handle difficult customers
- How to add cross selling
- How to put people on hold